Delivery and Returns

Delivery Details

  

We offer Free Delivery on all of our products without a minimum order value. Our Free Services usually take 2-3 days but please allow 5 working days from dispatch if choosing our free delivery option as delays can be possible at busy times for our couriers. We also offer a Next Working Day service for an additional £3.99. This is a one off charge per order no matter how many products you order.

 

Shipping Services Summary

  • Free Delivery for letterbox sized items - 2-3 day delivery - Royal Mail 48 Large Letter
  • Free Delivery for standard parcel items - 2-3 day delivery - Royal Mail 48 Tracked Parcel
  • Free Delivery for heavy and large items - 2-3 day delivery - Yodel
  • Next Working Day Delivery - Yodel Next Working Day service - £3.99
  • Occasional courier orders may be sent with DX Couriers which is a next working day service

 

Out of Zone Delivery Restrictions

Unfortunately delivery to certain regions costs considerably more for larger items. As a result, we will require an additional payment of £5.99 for any orders requiring courier delivery to out of zone regions. If this is the case, please go ahead and place your order as normal with Free Shipping selected and we will contact you shortly after with more details on how to make the additional payment. Next day delivery is not possible for these areas. Royal Mail items do not require an additional payment and remain free shipping to all UK addresses.

The out of zone areas are as follows:

  • Northern Ireland (BT postcodes)
  • Scottish Highlands and Islands (Postcodes beginning with KW, IV, HS, ZE, AB, PH, PA, FK)
  • Isle of Man and Isle of Wight

 

When will my goods be dispatched?

Our cut off point for same day dispatch is 1pm, Monday-Friday. Any orders placed after 1pm Monday to Thursday will be dispatched the following day, with any orders placed after 1pm on Fridays dispatched on the following Monday. Orders placed on Saturday or Sunday will also be dispatched on the following Monday.

Please note orders placed on a Bank Holiday or during a Bank Holiday weekend will be dispatched on the next working day. This is usually on a Tuesday with the exception of Christmas and New Year Bank Holidays. On the rare occasion we may hold orders if we need to contact you.

 

International Delivery

We currently only offer delivery to the UK, and are unable to ship items to EU and other international addresses (including the Republic of Ireland).

 

Return Policy

 

All products offered by Tbtrade.co.uk are manufactured to a high standard however if you need to return an item then please follow the guidelines below. The best way to contact us is to send an email to info@tbtrade.co.uk along with your order number.

 

How can I return an item?

If you wish to return an item that has been unopened and unused you must contact us within 14 days from the purchase date. We will then give you information on how to return the product/s. You will be responsible for returning the item/s at your own expense. We highly recommend using the Royal Mail Recorded service.

For items that are DOA (dead on arrival) or are damaged please contact us within 14 days of purchase. For damaged items please also take the time to send an image. In these cases we will ask you to return the product/s and replace them for you.

If you receive an incorrect item please contact us within 14 days of the purchase date. Please let us know the product you have received and take the time to send an image. We will do our best to rectify the problem as quickly as possible.

What is your return address?

Once you have discussed your return with us by email the address you need to return the product/s to is below. Please include your order number.

 

TEKBOX Ltd
The Granary
Grange Farm Business Park
Woodhurst
Huntingdon
Cambridgeshire
PE28 3BQ
United Kingdom