Drop Shipping FAQ's

What is drop shipping, the benefits and how does it work with TB Trade?

Please click here for more details. 

 

How can I sign up for drop shipping with TB Trade?

Please click here to submit a wholesale account registration form to us, please give as much details as possible. Once we have checked your details we will approve your account and your ready to dropship with us. 

 

Is there a joining fee to become a dropshipping customer?

Our dropshipping services are free to setup and use. 

 

How does the pricing work for dropshippers on the website?

On each product page you will find a single price. Once logged into an approved account however, this price will automatically be shown as your discounted price. All prices include VAT, and all products still qualify for free shipping. So once you're logged in, you are given a simple, clean price to use. 

 

Is there a minimum order?

There is no minimum order quantity, we offer dropshipping so you can sell single products to your customers and so you don't have to buy wholesale and store and send the goods yourself. Of course if your customer orders more than one item we can send them together saving you delivery costs. 

 

How much should I sell the goods for?

We leave this to you. You can check what others are selling similar products for and go from there. We would advise you to check all costs and fees before you settle with a selling price. Here is an example list of costs to take into consideration if you were to sell on eBay:

- Product cost price from TB Trade

- eBay Fees

- Paypal Fees

 

Where can I sell your products?

Our customers are welcome to sell on many platforms including Ebay, Facebook and your own website. We only restrict you from selling on our items on Amazon, which is stictly prohibited. The reason we do this is to protect our brands and revenue on this market place.

Other than that you are free to sell on your own/other Amazon ASINs, eBay, your own website, markets, car boot sales etc.

 

What payment methods do you accept?

You can either pay through Paypal or directly using your debit/credit card using SagePay. 

 

How do I place an order?

Once you have received an order from your customer, you will need to log into your account on our website and place the order manually. When you do this you must make sure you put the customer's details under the delivery address to make sure it goes out correctly.

 

Where do you deliver to?

We currently only offer delivery within the UK.

 

Will you include invoices/paperwork with each order?

We do not include any paperwork with your orders.

 

What are the delivery charges for each order?

All products on TB Trade now qualify for free delivery. However, you are able to upgrade your order to expedited shipping at the checkout for a small fee. This means you are able to offer fast shipping to your customers also.

 

Which couriers do you use and are the orders tracked?

We use Royal Mail and Yodel. With Royal Mail orders we provide a reference number which will update on the Royal Mail website once the item has been delivered. Yodel orders have full tracking details once the item has been collected from our warehouse. Our fast shipping options upgrade delivery to Royal Mail 1st Class or Yodel's 24 Hour Service.

 

How long do orders take to arrive?

With both Royal Mail and Yodel your customer should receive their order within 2 to 3 working days. With the Royal Mail standard service some items can get delayed so we advise you to ask your customer to wait for six working days. The Fast Shipping options are 24 hour services.

 

My customer is stating their order has not arrived?

Please notify us by sending us an email with the order number and we will check for you.

 

My customer is stating their order has arrived damaged or is not working?

Please notify us by sending us an email with the order number. For damaged items we will request an image so please kindly ask your customer to forward one on to you. This must be done within 7 days of receiving the goods.

 

Does your customer want to return the product as it is no longer required?

We will only accept returns on unwanted products if they are in the same condition as they were sent out. This includes product packaging. If the product is not resalable then we are unable to accept a return on unwanted products. We do not refund postage costs in this instance. You should notify us within 14 days for unwanted returns and they should be returned to us within 30 days.

 

Do you supply a product feed?

We offer a downloadable CSV file which is updated every night with stock levels, prices and new products. You can have access to this once your account is approved.

 

How do I keep track of products going out of stock?

You will need to keep an eye on the stock levels on the website or on the product feed CSV file.

 

How do I keep track of new stock arriving?

When we have new stock arriving and new products we send out a newsletter to inform you of this. As an account holder with us you will be automatically subscribed to this list. If you do not want to be contacted by us regarding new products and stock notifications plaese email us to let us know.

 

Can we use your images and descriptions?

Yes you can, the easiest way to get the images is by getting the image links from the CSV file and then downloading them from your browser.