Returns & Refund Policy
All products offered by Tbtrade.co.uk are manufactured to a high standard however if you need to return an item then please follow the guidelines below. The best way to contact us is to send an email to info@tbtrade.co.uk along with your order number.
How can I return an item?
If you wish to return an item that has been unopened and unused you must contact us within 30 days from the purchase date. We will then give you information on how to return the product/s. You will be responsible for returning the item/s at your own expense. We highly recommend using a fully tracked service.
For items that are DOA (dead on arrival) or are damaged please contact us within 14 days of purchase. For damaged items please also take the time to send an image. In these cases we will ask you to return the product/s and replace them for you.
If you receive an incorrect item please contact us within 14 days of the purchase date. Please let us know the product you have received and take the time to send an image. We will do our best to rectify the problem as quickly as possible.
Purchasing a Return Label
For parcels under 15kg we recommend using the link below to purchase an Evri return label. This will allow you to get a label without having to write out our address. Once you have purchased the label, you will just need to drop the parcel off at your local Evri ParcelShop. It also provides a QR code for printing in store where possible.
What is your return address?
If your parcel is not suitable for the Evri service above, please use the address below for your return. Please include your order number in the parcel so we can identify your order.
TekBox Ltd
The Granary
Grange Farm Business Park
Woodhurst
Huntingdon
Cambridgeshire
PE28 3BQ
United Kingdom